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CTMS Module 15 of 29

QMS & CAPA

Quality Management System with CAPA tracking, audit management, and deviation logging.

Module Overview

The QMS & CAPA module provides a comprehensive quality management system with CAPA tracking, audit management, deviation logging, and quality event management. It ensures continuous quality improvement through structured root cause analysis, action plan tracking, and effectiveness verification.

Key Features

CAPA management with root cause analysis and action plans
Deviation and non-conformance logging
Audit management with findings and observations
Effectiveness verification for CAPA closure
Quality event tracking and trending
Quality metrics dashboard with trend analysis

Workflow & Interface

Explore the module's workflow through interactive interface mockups showing each step of the process.

1

CAPA Management

Track CAPAs from identification through root cause analysis, action plan, implementation, and effectiveness verification.

medifirm-ctms — module view

CAPA-001

Site D data entry errors

Root Cause

CAPA-002

Lab sample labeling issue

Action Plan

CAPA-003

Protocol deviation trend

Implementing

CAPA-004

Consent form version error

Effectiveness

CAPA-005

Training gap at Site B

Closed
2

Deviation Log

Structured deviation logging with severity classification, impact assessment, and corrective action linkage.

medifirm-ctms — module view
Deviation IDDescriptionSeverityImpactCAPA
DEV-001Visit window exceeded by 3 daysMinorNo data impactCAPA-001
DEV-002Wrong protocol version usedMajorSubject re-consentCAPA-005
DEV-003Lab sample not centrifugedMajorSample rejectedCAPA-002
DEV-004AE reported 2 days lateSeriousExpedited report filedNone
DEV-005CRF by unauthorized staffMajorData re-verifiedCAPA-003
3

Quality Metrics Dashboard

Quality performance indicators with trend analysis and benchmarking across studies.

medifirm-ctms — module view

Open CAPAs

12

4 implementing

Mean CAPA Age

28 days

Within 45-day target

Deviations (Month)

18

-22% vs last month

Effectiveness Rate

94%

Above 90% target

Module Connections

How QMS & CAPA integrates with other CTMS modules in the platform.

Receives fromRisk & Issue Management

Quality issues escalate to CAPA

View Module
Receives fromCentral Monitoring

Monitoring findings generate CAPAs

View Module
Receives fromRBM Plan

Monitoring findings linked to CAPA

View Module
Sends toInspection Readiness

CAPA records available for inspections

View Module
BidirectionalStudy Management

Quality metrics tracked per study

View Module